La Quinta Inn
Reviews and Complaints
Closed Bar
Preferred solution: Price reduction
I’m warning others
User's recommendation: Find out the truth about any hotel before you check in. If the priceFind out the truth about any hotel before you check in. If the price seems good to be true it usually is seems too good to be true it usually is
Management kept my money
We stayed at La Quinta inn in Houston Tx for 6 Nights on Sept 1st 2021.
They requested a cash deposit of 150 Dlls as a deposit and promised to be reimbursed at checkout. That didn't happened we waited for 2 hours and management didn't left the cash or even answer, so time to take our flight came upon and we had to leave with out our money.
We told them we had a flight and she said No problem, they knew we had to leave for our flight. It's now Oct 5th 1 Month after, sending emails and phone calls and they refused to give our money back, with always the same answer, the manager is not in right now, leave a message.
How many messages we had to leave in the office voice mail? To get an answer? To get our money back?
Is this a standard procedure with customers?
I see their ratings are very low with customers satisfaction, it's actually pretty bad. Is this the new standards of Wyndham
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Myers, FloridaREFUND FOR UNACCEPTABLE STAY
My wife and I stayed at the La Quinta Hotel Miami Airport East for one night on August 6th, 2021. Several hours after our arrival we discovered that our toilet was not flushing.
I borrowed a plunger from the front desk (since no maintenance person was available) and attempted to correct the plumbing situaton; but to no avail. Throughout our one night stay we had to leave our third floor room and use the toilets located in the hotel's lobby.
We also observed the unsanitary conditions in the third floor hallway which was litered with pizza boxes and other items. On the following morning, August 7th, we discovered that there was only coffee available to us.
The person at the front desk said that the employee who is responsible for putting out breakfast items failed to show up for work.
I would like a complete refund of my room rate, $179.00 plus taxes, to be credit to my Visa that was used to reserve and pay for our room. Please respond to me asap and let me know what action has been taken.
User's recommendation: Do not stay at this run down filthy hotel
5051 N Expressway . Brownville , TX 78520
Preferred solution: Full refund
Upset with La Quinta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfaction
Preferred solution: My 35$ back please
User's recommendation: Stay some where else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Experience & customer service
Preferred solution: Full refund
User's recommendation: Do not stay here!!!!
We've been trying to check out for 30 minutes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Padre Island, TexasUnhappy
- Dishonest maids
Preferred solution: Apology
User's recommendation: room was good however the maids are dishonst.!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulently Double-charged
Preferred solution: Full refund
User's recommendation: Don't stay at La Quinta Inn and Suites
Worst time ever abused as well
- Close to la cantera
- Complete experience
Preferred solution: Full refund
User's recommendation: Bad!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaSexual harassment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scottsdale, ArizonaSexual harassment
I've heard nothing from the staff members, nor any legal representatives since the incidence occurred.
- Poorly trained staff
- Lack of compassion of the staff regarding my concern
Preferred solution: Financial compensation
User's recommendation: Never leave your door propped open, even for a short period of time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFilthy hotel. Drunken and drugged staff
After waiting on a clerk with others to check in outside at 1 am. A man that was standing there drinking alcohol walked around back and opened up the door for us.
About 15 minutes later the Desk clerk arrived. He reeked of alcohol and marihuana. When it was my turn to check in I notice these things immediately. When I turned back my bed sheets I was disgusted to see *** And stains all over the Blankets.
I could not reach the downstairs staff member so we had to call the national Reservation line for them to get a hold of the guy. We told him we were checking out of the place and demanded our payment back. His Napoleon syndrome attitude came out and he tried to get smart with a customer. Very unprofessional business.
Definitely not safe. Do not stay here for your own health.
Preferred solution: Let the company propose a solution
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Discounted? If it was open should they charge you double?