We recently stayed in La Quinta in Salt Lake City & were pleasantly surprised with the experience. We had never satyed with LQ before.

So we decided to stay with LQ the next nite in Great Falls MT, & were quite disappointed for the following reasons. They had advertised on line that they had handicapped rooms so we asked for one. It was exactly the same room we stayed in the night before, (not advertised as ADA)for $30 extra. Next the room, except for being on the main floor, close to the door, was not by any stretch of imagination handicap accessible.

The toilet is regular, not ADA. The tub is a tub, requiring one to step high up. It should be at grade. The bathroom is too small for a wheelchair.

The dial for the tub is not a lever that I could operate. Needs to have two levers for hot & cold. You need more than one grab bar for the shower & also one for the toilet.

If you advertise handicap accessible, make sure it is really so. I had to wait till the next night to take a shower, & was not amused.

Reason of review: Poor customer service.

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