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Horrible experience with the management.
Checked in late and asked for late checkout. The night manager could not figure out the cash register and decided to comp my room.
Was awakened at 9 am by day manager asking me to come to front desk with id and credit card.
Told her that I would be up before I checked out.
About an hour later I was awoken again.
On my way out was misled to give her credit and was promptly charged for two days because I supposedly didn't have a late checkout and then told to leave.
Was forced to stand outside in the cold waiting for a cab.
TATIANA at the Manchester NH QUINTA IS THE RUDEST PERSON ON YOUR STAFF.
SAYING THE RIGHT WORDS WITHOUT THE RIGHT ATTITUDE MEANS NOTHING.
User's recommendation: Stay away from hotel until the management is teplaced.
La Quinta Inn Pros: Hotel itself.
La Quinta Inn Cons: Manager tatiana.
Location: East Hartford, Connecticut
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