Product: La Quinta Inn Customer Care Clear all filters (25 of 25 reviews match)
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La Quinta Inn - Was charged twice for my stay at LaQuinta Inn in West Valley

I was charged twice for my stay LAQuinta on 2-05-2018 . The clerk denies my card company they did and has proof they did. I want LaQuinta pay me back the double charge and reprimand the clerk of that motel in West Valley City,Utah for double charging me. I want all that immediately paid back to my card or I may seek legal action and I will.
2.3
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Product
La Quinta Inn Customer Care
#1183881
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LA QUINTA STONINGTON CT - Ran into an issue on la quintas end, the fact we had pets was not noted in or account which caused the staff to move or room after we were already staying in a room.Refused to help us move our bags, then, they moved us to a room HALF the size,...
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1.0
Stonington, Connecticut
Product
La Quinta Inn Customer Care
I liked
  • One front desk lady diana was very kind
I didn't like
  • Cleanliness of rooms
  • Poorly trained staff
  • Customer service
#1159521
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I checked into the La Quinta Inn & Suites in Ft. Pierce, Florida last week. When I checked into the hotel, I was told there was a $50 deposit that would be refunded at check out time. Sunday evening, I witnessed a dispute between a customer and the front desk attendant.
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Anonymous
Anonymous

Be sure to contact, in writing, your CREDIT card company to dispute the charge. Never use a debit card at a hotel.

2.5
Product
La Quinta Inn Customer Care
I liked
  • Bed was comfortable
I didn't like
  • Customer service attendant
#1146789
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Planning a wedding, I had called numerous times trying to get a hold of management to discuss reserving a block of rooms.Left messages several times without a call back and yesterday I was placed on hold so long I finally hung. Finally, today I was able to get someone....
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1.5
Product
La Quinta Inn Customer Care
#1138552
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La Quinta Inn - LaQuinta Hotel, Pecos TX is awfull

Unable to use reserved room with my pets. Hotel would not refund
1.0
Details
Value for money
Product
La Quinta Inn Customer Care
#1128829
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La Quinta Inn - Inconsistent Pet Policy cost me a nights stay

Long story, suffice it to say that I had to pay for a nights stay, though I was unable to stay with my dogs. Customer service would not help. Terrible experience.
1.0
Details
Quality of Accommodation
Product
La Quinta Inn Customer Care
#1128824
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I've never written a review on a hotel before, but this experience was so awful that it would be a disservice not to let other people know about it.Please don't waste your money. It took 30 minutes yesterday to get checked-in. When we got to the room, it was dusty and...
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1.0
Carter Lake, Iowa
Product
La Quinta Inn Customer Care
#1098518
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La Quinta HOTEL LOW DOWN during Hurricane Harvey scam and *** of the earth!Fri 8/25/2017 checked in at La Quinta of Hummble, Kenswick blvd.by the Houston airport. Day before the hurrican came in , Rate 75.01 per night - 2 nights $150.02 plus 25 something with tax and...
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Badwolf57
Badwolf57

as OF SUNDAY SEPTEMBER 3RD I RECEIVED A CALL FROM THE HOTEL MANAGER AND AM BEING REFUNDED THE DIFFERENCE OF THE EXTENDED STAY ( $200 SOME DOLLARS ) FROM THE ORIGINAL PRICE OF ...

3.3
Product
La Quinta Inn Customer Care
I didn't like
  • Reservations
  • Handeling of gest during hurricane harvey
  • Rude managers
#1095491
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I have been staying in the specific La Quinta inn at 4140 Central Expressway and Dallas Texas often on for seven years. Every time I'm here there's always something wrong. However, this time there was more than just a little wrong. No hot water, rude staff, no...
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Anonymous
Anonymous

each room doesnt have a separate water heater...lrg motels could very well have more than 1 tho

Anonymous
Anonymous

After the third time staying there, it is totally your fault. How can they improve if you keep coming back?

Product
La Quinta Inn Customer Care
#1069867
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La Quinta Inn - Great motel

Stayed twice, once in Dumas TX, second time in Wichita Falls TX. Staff friendly & helpful, rooms clean, beds comfortable, breakfast great. Thank you! Will stay with you again.
4.5
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
Product
La Quinta Inn Customer Care
#1050076
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